Privacy Policy

1. Who We Are

ReloDXB ("we," "us," or "our") operates the website www.relodxb.com (the "Platform"). We are an informational platform providing personalized guidance and cost estimates for individuals considering relocation to Dubai, UAE.

Data Controller: ReloDXB
Contact Email: info@relodxb.com
Operating Location: Dubai, United Arab Emirates

This Privacy Policy explains how we collect, use, store, share, and protect your personal data in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"), the EU General Data Protection Regulation ("GDPR"), and other applicable data protection laws worldwide.

2. Information We Collect

2.1 Information You Provide Directly

When you use our calculator or create an account, you may provide:

• Name and email address (when creating an account or requesting results)
• Monthly income or salary range
• Family size and composition (number of adults and children)
• Housing preferences (number of bedrooms, furnished/unfurnished)
• Lifestyle preferences and priorities (savings, balanced, premium)
• Current country of residence

2.2 Information Collected Automatically

When you visit our Platform, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device type and screen resolution
• Pages visited, time spent on pages, and navigation patterns
• Referral source (how you arrived at our site)
• Cookie data (see Section 4 below)

2.3 Information from Third Parties

If you sign up or log in using a third-party authentication provider (such as Google), we may receive your name, email address, and profile picture from that provider.

3. How We Use Your Information

We process your personal data for the following purposes, with the corresponding legal basis:

Important: Under UAE PDPL, "legitimate interests" is not recognized as a legal basis for processing. We rely on your explicit consent for all marketing, analytics, and affiliate tracking activities.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our Platform. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

4.1 Types of Cookies We Use

4.2 Cookieless Analytics (Matomo)

We also use Matomo, a self-hosted analytics platform, in cookieless mode. This means Matomo does not set any cookies, does not collect personal data, and does not track individual users across sessions. It collects only anonymous, aggregate page view data (such as which pages are visited and general geographic region). Because no cookies are set and no personal data is processed, this does not require consent under GDPR, UAE PDPL, or any other data protection law. Matomo also respects your browser's Do Not Track (DNT) setting.

4.3 Managing Your Cookie Preferences

When you first visit our Platform, a cookie consent banner will appear allowing you to accept, reject, or manage your cookie preferences. You can change your preferences at any time by clicking the cookie settings icon on our website. You may also disable cookies through your browser settings, though this may affect Platform functionality.

Note: Under UAE PDPL, scrolling or continuing to browse does NOT constitute consent. We require a clear affirmative action (clicking "Accept") before placing non-essential cookies.

5. Data Sharing & Third Parties

5.1 We Do NOT Sell Your Personal Data

We will never sell, rent, or trade your personal data to third parties.

5.2 Service Providers We Use

We share data with the following categories of service providers who process data on our behalf:

• Hosting & Infrastructure: Vercel (website hosting, located in the United States)
• Authentication & Database: Supabase (user accounts and data storage)
• Analytics: Google Analytics (GA4) (usage analytics, with consent only)
• Cookieless Analytics: Matomo (self-hosted, cookieless mode, no personal data collected, no consent required, respects Do Not Track)
• Cookie Consent: vanilla-cookieconsent (open-source, self-hosted cookie consent management - no data is sent to third parties)

5.3 Relocation Partners

We may connect you with independent third-party service providers (real estate agents, movers, visa consultants) only if you explicitly request it. We will never share your contact information with partners without your prior consent.

5.4 Legal Requirements

We may disclose your data if required by law, court order, or government authority, or to protect our legal rights.

6. Affiliate & Commission Tracking

Our Platform contains affiliate links to third-party services. When you click on these links, affiliate tracking cookies may be placed on your device to attribute any resulting transactions to our referral.

Our affiliate partners include:

• Amazon.ae (shopping recommendations)
• Airbnb (short-term accommodation)
• Booking.com (hotel and extended stay bookings)
• Wise (international money transfers)
• Property Finder (rental property searches)
• InterNations (expat community membership)

Affiliate tracking cookies are classified as "Marketing" cookies and will only be placed with your consent. If you decline marketing cookies, affiliate links will still work but commission attribution may not be tracked. For full details, see our Affiliate Disclosures page.

7. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside the United Arab Emirates, including the United States and countries within the European Union/EEA. This occurs because our service providers (Vercel, Supabase, Google) operate servers internationally.

Safeguards: We ensure that any cross-border transfers are protected by appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Service providers with robust data protection policies and certifications (SOC 2, ISO 27001)
• Encryption of data in transit (TLS/SSL) and at rest

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy:

• Account data: For as long as your account is active, plus 12 months after account deletion
• Calculator inputs (without account): Stored in your browser session only; not retained on our servers
• Analytics data: Aggregated and anonymized; individual data retained for up to 14 months (Google Analytics default)
• Email addresses (leads): Retained for up to 24 months of inactivity, then automatically deleted
• Cookie consent records: Retained for 12 months, after which you will be prompted to consent again

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Encrypted databases for data at rest
• Secure authentication via Supabase (with support for multi-factor authentication)
• Regular security updates and monitoring
• Access controls limiting data access to authorized personnel only

While we strive to protect your data, no method of transmission or storage is 100% secure. If you become aware of a security breach, please contact us immediately at info@relodxb.com.

10. Your Rights Under UAE PDPL

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request erasure of your personal data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw your consent at any time, with the same ease as it was given. This does not affect the lawfulness of processing based on consent before withdrawal
• Right to Lodge a Complaint: File a complaint with the UAE Data Office if you believe your rights have been violated

To exercise any of these rights, email us at info@relodxb.com. We will respond within 14 business days.

11. Additional Rights for EU/EEA Visitors (GDPR)

If you are located in the European Union or European Economic Area, you have the following additional rights under the General Data Protection Regulation:

• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Object to Automated Decision-Making: Not be subject to decisions based solely on automated processing, including profiling
• Right to Lodge a Complaint: File a complaint with your local EU supervisory authority

Our cost estimates are generated algorithmically based on the data you provide. These estimates are informational only and do not constitute automated decision-making that produces legal or similarly significant effects.

12. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately at info@relodxb.com and we will delete the data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to registered users for significant changes

Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy. We encourage you to review this page periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Contact Us

For any privacy-related questions, requests, or complaints:

• Privacy inquiries: info@relodxb.com
• General contact: info@relodxb.com
• Response time: Within 14 business days (Sunday–Thursday, UAE time)